Tony Ojeda 1D AGO

Many organizations have critical process knowledge that exists only in employees’ heads. When someone has a question, they have to track down the right expert, ask questions others may have already asked, and hope they remember every detail. This doesn’t scale and creates knowledge silos. I built a workflow that turns conversations with subject matter experts into structured, searchable organizational knowledge. Instead of asking employees to write documentation, an AI interviewer guides them through the process they know best, converts the conversation into well-structured documentation, and publishes it to an AI-powered knowledge base that anyone can query. Step-by-step: 1. Ask an employee to choose a business process they know well. 2. Have an AI interviewer ask follow-up questions to capture the complete workflow, decisions, exceptions, and best practices through a natural conversation. 3. Save the interview transcript. 4. Use an LLM to convert the transcript into structured documentation with clear sections, steps, decision points, and FAQs. 5. Store the documentation in a searchable knowledge repository and index it in a vector database. 6. Let employees ask questions through an AI assistant that retrieves the most relevant documentation and answers in natural language. 7. Repeat the process over time as processes evolve or additional experts contribute new knowledge. Instead of repeatedly interrupting the same subject matter experts, employees can get consistent answers from an AI assistant backed by documented organizational knowledge. The organization captures valuable expertise before it’s lost, reduces knowledge silos, improves onboarding, and creates documentation simply by having conversations.