Alper Tayfur Deleware 2H AGO

I built an Awish workflow that handles a support ticket before anyone on the team opens it. I realized support tickets were not just taking time to answer. Someone still had to understand the problem, decide how urgent it was, search the documentation, route it to the right person, and prepare a response. I wanted that first layer of support work to happen automatically. I opened Awish and wrote: “Whenever a new support ticket comes in, understand the issue, determine its urgency, check our documentation, prepare a response, create a Jira issue if it looks like a product bug, and escalate anything important to the team before taking customer-facing action.” Awish understood the request, planned the workflow, and showed me which applications it needed. Step-by-step: 1. I described the complete support process I wanted in the Awish chat. 2. Awish planned the workflow and selected Zendesk, Notion, Jira, and Slack for the required steps. 3. I connected my accounts and approved the automation plan. 4. When a new Zendesk ticket arrives, the workflow identifies the issue type, urgency, and customer intent. 5. It checks the relevant Notion documentation and prepares a response based on the available information. 6. If the issue looks like a product bug, it creates a Jira ticket with the customer context already attached. 7. Urgent or sensitive cases are escalated to the team instead of being handled automatically. 8. I connected WhatsApp from the Awish chat. I now receive workflow updates there and can manage the automation without opening Awish. Customer-facing actions still stay under my control when approval is needed.