GuideIntermediate
Build AI customer support workflow using Agent Builder
The Rundown: In this guide you'll learn how to build a time-saving AI customer support system using OpenAI's Agent Builder that automatically routes inquiries, provides intelligent responses from your documentation, and integrates directly with your website.
Required tools
None required
Updated
Jan 30, 2026
Guide preview locked
The Rundown: In this guide you'll learn how to build a time-saving AI customer support system using OpenAI's Agent Builder that automatically routes inquiries, provides intelligent responses from your documentation, and integrates directly with your website.
Who is this useful for:
- Support teams handling repetitive questions across multiple topics
- Product managers testing AI support flows before involving developers
- Startups building customer service without hiring a full support team
- Anyone needing smart routing between different support categories
STEP 1: Access Agent Builder and add credits
Head to Agent Builder Platformand sign into your OpenAI account. Before building anything, go to...