Live workshop

Mastering AI Agents for Customer Service with Fin

Join us on Wednesday, August 13th at 2PM EST for a practical workshop on AI Agents in customer service. You’ll learn: - What AI Agents are, what they can do, and how the support landscape is evolving - A strategic, product-agnostic framework for deploying AI (based on Intercom’s learnings from hundreds of rollouts) - How to apply the framework in practice with Fin on 1–2 high-impact use cases Whether you’re exploring AI for the first time or trying to get more out of a current setup, you’ll leave with a clear understanding of what’s working, what to avoid, and how to build a scalable foundation.

Date

August 13, 2025

Time

--

Host

Brian Byrne

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What you'll learn

Workshop overview

Join us on Wednesday, August 13th at 2PM EST for a practical workshop on AI Agents in customer service. You’ll learn: - What AI Agents are, what they can do, and how the support landscape is evolving - A strategic, product-agnostic framework for deploying AI (based on Intercom’s learnings from hundreds of rollouts) - How to apply the framework in practice with Fin on 1–2 high-impact use cases Whether you’re exploring AI for the first time or trying to get more out of a current setup, you’ll leave with a clear understanding of what’s working, what to avoid, and how to build a scalable foundation. Your host, Brian Byrne, Customer Education Manager at Intercom, helps customer support teams turn strategic goals into action through engaging educational content. Don’t forget to RSVP and mark your calendars. See you there!